Frequently Asked Questions

The PocketBook Memory for Families 


What is dementia?

Dementia is a general term for a decline in mental ability severe enough to interfere with daily life. Memory loss is an example. Alzheimer's is the most common type of dementia. Dementia is not a specific disease. It's an overall term that describes a group of symptoms associated with a decline in memory or other thinking skills severe enough to reduce a person's ability to perform everyday activities. Alzheimer's disease accounts for 60 to 80 percent of cases. Vascular dementia, which occurs after a stroke, is the second most common dementia type. -Alzheimer’s Association (

What is Alzheimer's?

Alzheimer's is a type of dementia that causes problems with memory, thinking and behavior. Symptoms usually develop slowly and get worse over time, becoming severe enough to interfere with daily tasks. -Alzheimer’s Association (

What is Reminiscence Therapy?

Reminiscence Therapy is a type of therapy that utilizes tangible prompts from a person’s past to elicit memories. Reminiscence Therapy (RT) may include the discussion of past activities, events and experiences with another person or group of people with the use of tangible prompts such as photographs, household and other familiar items from the past, video, music and archive sound recordings. -Reminiscence therapy for dementia (

Who can benefit from Reminiscence Therapy?

While reminiscence therapy is used to assist a variety of people who may face psychological issues, the largest group is seniors and those afflicted with some form of dementia.

What is the PocketBook Memory?

Designed to be simple and easy to use, the PocketBook Memory is a dedicated hand-held video player, fully-customized on the cover with the name, photo. Selection options include Cover Design theme, personal family message and Ambient Music choices. Unlike the standard photo album, the PocketBook Memory stores video clips allowing for sound and music to be enjoyed along with photos. The PocketBook Memory case has a 7-inch screen. Lighweight and durable, the screen is protected with a cover that, when lifted, automatically begins to play your Life Story Video - alwys from the start. Simple controls allow for Play/Pause, Fast-Forward and Rewind as well as Volume Controls.

What is the "Life Story Video"?

The Life Story is comprised of a collection of family-selected photos, home/phone videos or personal video messages that highlight special memories. Each image can be supported by captions that reinforce the story behind each. This may include family, places or events from their past that elicit a positive remembrance and showcases personal achievements. Photo Restoration and custom moves are added to bring life to the photos while ambient music is blended into the background to create a smooth, flowing walk down Memory Lane for anyone who is watching. This emotional and captivating Life Story Video reaffirms the importance of one's life and their accomplishments.

What is Photo Restoration?

As we review each and every photo, this complimentary professional service is designed to restore images to their near original look when needed. This includes removal of water stains, dust marks, scratches, fading and other imperfections. We can even remove specific objects or people, if needed.

Can I use music of my choice in the Life Story Video?

Yes! You are welcome to use any of the hundreds of musical selections found in our Music Selections Library as part of you purchase. You may also use our Music Premium Library (identified as MP-) for optional choices ($10/song). Songs not included in our Selections Libary are restricted from inclusion due to Federal Copyright Laws. These laws state that a Synchronization License is required in order to use copyrighted music that is owned by someone else (publisher, artist, songwriter). A Synchronization License allows you to mix music with visual images such as photos, home video or graphics. For example, you may purchase music via i-Tunes and play it as you wish but you cannot use that music in the production of any type of video.

Ordering Process

Where can I get the PocketBook Memory?

You can order your PocketBook Memory Video Player right here! Our self-guided order process will help you customize your PocketBook, and provide a simple process for uploading your photos. Interested in giving the gift of PocketBook Memory? We can help there too! Simply visit PocketBook Gifts. If you have questions, or need help with the order process, please do not hesitate to contact our talented team. We can be reached via email at: or phone 800.223.3050

What kind of photos or video can I include in a PocketBook Memory?

TThe most challenging and important part of the process will be selecting the materials for your loved one’s Life Story Video. While potentially time-consuming and emotional, selecting the photos and video with your loved one or another family member can be therapeutic for everyone involved. Choose photos/home video that represent important people or special occasions. Consider current conversations and topics and try to find images that reinforce them. We have created aLife Story Content Guide to assist in your decision making. Cick Here. In addition, you may also consider a personal video greeting from a family member, near or far, to show their love and presence when one isn’t around.

How many photos or videos can I include in my Family Package?

Our Family Package includes 35 photos and 2 video clips (home/phone video). On average, this results in a Life Story Video that is 8-10 minutes in length.

We've found this to be an ideal video length, allowing for reflection and conversation about the most important aspects of one's Life Story.

If you would like to add additional photos or video selections to your Life Story Video:

Additional Photos

  • 1-10 (36-45 total) = $15

  • 11-20 (46-55 total) = $30

  • 21-30 (56-65 total) = $45

  • 31-40 (66-75 total) = $60

Additional Videos

  • 1-2 (3-4 total) = $10

  • 3-4 (5-6 total) = $20

  • 5-6 (7-8 total) = $30

Additional Songs $5/each *Music Plus Selections (MP) are additional $10/each

Other requests? Contact us for a specific quote.

Please contact us by email or phone.

Can you tell me more about the captions?

The optional captions for photos and video clips reinforce the story behind each image of the Life Story Video. This may include names, dates and locations while keeping the text brief.

Once ordered, how long does it take to receive our PocketBook Memory?

After receiving the order information and materials, we will produce a preview within 3 business days and send you the link to review. Upon your final approval, the PocketBook Memory will arrive in about 14 business days.

Can I get an additional copies of a PocketBook Memory?

Yes! In fact, there are several ways to receive a copy of the PocketBook Memory video player or Life Story Video.

  • Additional PocketBook Memory: $60 (includes shipping)

  • Digital Download (MP4 File): $20

  • DVD Package: $20 (includes shipping)

  • USB Drive Package: $25 (includes shipping)

  • Online Hosting: $15/6 months or $30/year

Contact us for questions.

Can I convert the Life Story Video content to a Celebration Tribute Video?

Absolutely! We will be able to provide you with a custom quote based upon the complexity of conversion or change, with a minimum charge of $30. Our Production Team can work with you to remotely update your PocketBook Memory content or you can return it to us and we will take care of it for you. Contact us for specific needs.

Can I further customize my Life Story Video beyond the Sponsor Package?

Of course! The PocketBook Memory video player holds up to 40 minutes of high-quality media (photos/video). if you would like to expand your Life Story Video, here are the costs: Custom Options include: Additional Photos: $1.50/each Additional Videos: $5/each Additional Songs: $5/each ( Music Plus Selections (MP) add $10 each) Other custom needs? Contact us and share what you have in mind, and we’ll work with you to achieve your goals. Email us at: Call: 1-800-223-3050

Can I order a PocketBook Memory for other Occasions?


While we have designed the PocketBook Memory for memory care, other options have included family vacations, weddings, anniversaries, tribute videos and video biographies.

Unlike photo albums of old, the PocketBook Video Player allows you to incorporate smartphone video, home movies and custom messages with your family photos!

Click here to see samples of Other Occasions.

The Pocketbook Memory becomes a wonderful coffee table memento that will bring your memories to life with every view!

Contact us for custom options.

Occasion Cover Selections

What if I just want the PocketBook Memory video player since I already have a video?

No problem! Just give us a call and we'll coordinate this simple process with you! Cost for this service is: $65 (including shipping) and includes placing the video in the correct resolution and size for the screen. *Washington State residents have a State Sales tax of 8.9%

How many photos or videos can I use?

While the 1GB memory of the PocketBook Memory allows for a large number of photos and videos, there is a limit. Typically, the limit is around 40 minutes of photos and video content for high quality video. This allows for several hundred photos along with 10-15 minutes of video, or a combination of such.

My photos are not digitized, so how do I scan or convert them?

To preserve and protect your photos in a digital format, we have created a Guide to assist you with scanning options and alternative methods. CLICK HERE.

How do I get my home video to you?

DIGITAL FORMAT: If your video is in a digital format, we have a link in which you can upload and send your video file to us. Just follow the simple instructions. CLICK HERE. If you only want use a small portion of the clip, be sure to specifiy the location in the video with a description and length of the segment you want to use. NON-DIGITAL FORMAT: If your video clip is on a DVD, videotape or other form and you are unable to upload it to us, you may consider a local service in your area who offers video transfer services. You can also contact us for assistance, We can typiycally transfer most common formats and will do so at a minimal charge.

Can I use music of my choice in the Life Story Video?

Yes!... with one big exception. You are welcome to use any of the hundreds of musical selections found in our Selections Library as part of you purchase. You may also use our Music Premium Library (identified as MP-) for optional choices ($10/song). Songs not included in our Selections Libary are restricted from inclusion due to Federal Copyright Laws. These laws state that a Synchronization License is required in order to use copyrighted music that is owned by someone else (publisher, artist, songwriter). A Synchronization License allows you to mix music with visual images such as photos, home video or graphics. For example, you may purchase music via i-Tunes and play it as you wish but you cannot use that music in the production of any type of video.

Product Features

How does the PocketBook Memory help facilitate Reminsicence Therapy/Preserve Memories?

Visual stimulations such as photos, physical items and video have often been used to prompt recall of one’s past...but so often, these items are not easily accessible.

Here are just a few of the benefits available.

The PocketBook Memory solves that problem by bringing together the most important memories of one's life in a personalized, easy-to-use format.

With the PocketBook Memory, family-selected photos, videos and captions come alive through the Life Story Video. Now, the most important memories of one's life are available on-demand, facilitating important connections with family members and caregivers.

What is the difference between a PocketBook Memory and a smartphone or tablet?

As a dedicated video player, your PocketBook Memory removes the complexity, cost and durability challenges associated with a smartphone or tablet.

The PocketBook Memory is:

  • Uniquely personalized to each individual(s)

  • Simple to operate with one primary function

  • Very Affordable. Just $125

  • Lighweight and durble with comfortable sizing and a protective cover for the screen

In addition, the custom designed cover with personal name and photo, minimizes confusion on ownership and possible theft.

It can also be quickly connected for large screen viewing (USB port required).

What makes this handheld player so convenient?

Each custom PocketBook Memory is designed to be easily recognized by your loved one. Every case includes a portrait photo, name and personal Family Message inside along with optional Cover Design themes.

Each time the cover is lifted, the Life Story Video automatically starts to play from the beginning. This makes it easy to watch individually or share with a family member or caregiver. The accompanying USB cord allows easy connection to a larger screen such as talblet, laptop or TV. (USB port required) for a larger audience.

This collection of special family-selected photos and video clips helps the individual recall the people, places and events that made their life full along with their accomplishment.

Each image provides a topic of conversation that can be shared and discussed with others.

Can I play the Life Story on a larger screen?

Yes! This two-step proces makes it so easy. 1) Just connect the accompanying USB cord from the PocketBook Memory to the UBS port of the device you want use - tablet, laptop or TV. 2) Locate the folder for the PocketBook, click the folder and click on the mp4 file. That's it! And the same cord is used to charge your PocketBook Memory - just like a phone What if my device doesn't contain a USB port? We suggest transferring your Life Story Video file to your device. Your device can offer suggestions on how to do that including online file transfer, emailing, online viewingf through YouTube or Vimeo. Need help? Contact us!

What if I own an i-Pad/i-phone or my tablet doesn't have a USB port?

No problem! 1) For an i-Pad or tablet, connect your PocketBook to another device (laptop/computer) that has a USB port and copy the Life Story video file (mp4) to that device's drive. Connect your i-pad/i-phone to the device (laptop, computer) and follow the device's specific instructions to transfer a video file to that device. 2) Upload your Life Story video to an online storage site (i.e. Youtube, Vimeo). Need helping uploading? Contact us and we'll host your Life Story Video for 3 months at no cost! ($15 for every 6 months after that). in either case, if you need assistance, give us a call and ask for tech support.

Can I update the Life Story Video and what does it cost?

Absolutely! Just contact us to communicate your changes and we'll give you a quote. Once the updated Life Story video is completed, we can coordinate with you remotely to replace the original Video with the new version. It's a fairly simple process. If you'd rather we made the changes, we'll have you ship your PocketBook Memory to us. Depending on the complexity of change you desire, the minimum charge is $30 (plus shipping if applicable). We will provide an accurate quote before any work is done,